Everyone knows how to say “please” and “thank you.” What organizations really need is an employee standard that will exceed their client’s expectations every time. Presenter David Marino uses the principles of improvisational theater — presentation, positivity, and “making offers” — to help you build a robust and successful customer service program that is easy for employees to follow and creates a friendly and memorable experience for your clientele.
Through this innovative and highly participatory workshop designed for customer service representatives of all industries and experience levels, you will learn to:
Thursday Feb 13, 2020
9:00 AM - 3:30 PM EST
Thursday, February 13, 2020
9:00 a.m. - 12:30 p.m.
$100
Alessandria Haynes
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Printed courtesy of www.bostonchamber.com – Contact the Greater Boston Chamber of Commerce for more information.
265 Franklin St., 17th Flr., Boston, MA 02110 – (617) 227-4500 – memberservices@bostonchamber.com