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  • Events
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          Economic Inclusion
          The Racial Wealth Gap Series: Investing in the Workforce: Building Work, Building Wealth

          This event is part of the Chamber’s new series, The Racial Wealth Gap.

          07/13/2022

          2:00pm - 3:00pm

          Virtual

          arrow-go
          Read More
        • ...
          Networking
          Chamber Networking Group

          This free, members-only event is designed specifically for our small to medium-size member companies who want to expand their network of contacts, generate new business leads, and learn the most effective strategies for networking.

          07/19/2022

          8:00am - 9:00am

          Greater Boston Chamber of Commerce

          arrow-go
          Read More
        • ...
          Networking
          MITX: Networking Event

          Join us for the fist in-person MITX event of the year! Come and network with people in the tech and innovation industry.

          07/26/2022

          5:00pm - 8:00pm

          Sam Adams Taproom

          arrow-go
          Read More
  • Learning & Development
        • Learning & Development

          • Overview
          • Call for Nominations
          • Resources
        • Boston’s Future Leaders

          Our Boston’s Future Leaders (BFL) program provides emerging leaders with a socially conscious and civically engaged leadership toolkit, as well as the opportunity to apply their knowledge through experiential assignments.

          Read More
          Transformational DEI Certificate

          We are now recruiting for our 2022 fall DEI cohort! We hope you’ll join us in our mission to increase DEI fluency and change in the Boston business community – starting with you.

          Read More
          Women’s Leadership Program

          Our Women’s Leadership Program enables you to take your leadership to the next level by arming you with the most in-demand leadership toolkit.

          Read More
  • Economic Inclusion
        • Economic Inclusion

          • Overview
          • Economic Inclusion Committee
          • Fierce Urgency of Now Festival
          • Pacesetters
          • Resources
        • ...
          Economic Inclusion
          Economic Inclusion

          arrow-go
          Read More
        • ...
          Pacesetters
          Pacesetters

          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

          arrow-go
          Read More
        • ...
          Events
          2022 Fierce Urgency of Now Festival

          The Fierce Urgency of Now Festival brings Boston’s diverse young professionals together with business leaders, organizations and their peers to build connection, advance careers and ignite positive change.

          arrow-go
          Read More
  • Policy & Impact
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          • Overview
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          • Amicus Advisory Board
        • GET INVOLVED IN OUR POLICY FOCUS AREAS

          Business Climate
          Read More
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          Read More
          Health Care
          Read More
          Housing & Development
          Read More
          Talent
          Read More
          Transportation
          Read More
  • Our Networks
        • GBCC’s Networks

          • Overview
        • OUR NETWORKS

          City Awake

          City Awake empowers young professionals in a variety of ways that encourages these rising leaders to stay invested in the region’s future success.

          Read More
          BIMA

          BIMA (the Boston Interactive Media Association) serves a vibrant community of like-minded professionals from agencies, brands, publishers, and ad-tech companies with business interests in the New England market.

          Read More
          Women’s Network

          For more than 25 years, the Chamber’s Women’s Network has connected female professionals of all background and career levels. Today, our Women’s Network is the largest in New England, strengthening the professional networks of women each year.

          Read More
          MITX

          Through MITX (the Massachusetts Innovation and Technology Exchange), we’re building valuable connections between the people and ideas behind technology and its impact on the future of customer experiences, all to create a community that’s finding tomorrow’s solutions together.

          Read More
          Pacesetters

          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

          Read More
          Small Business

          We support small business through public policy initiatives, events designed to connect small businesses in Greater Boston to their peers and established business leaders, professional development offerings, and free small business advising.

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Salesforce Manager

Posted: 06/23/2022
Non-Profit and Social Services

ABOUT SAMARITANS
For over 45 years, Samaritans, Inc. has been devoted to reducing the incidence of suicide by alleviating despair, isolation and suicidal feelings among individuals in their community through a process known as befriending. Volunteers provide compassionate and non-judgmental support free of charge 24 hours a day, 7 days a week. Samaritans is known for its innovative approach to serving the community and provides a full range of suicide prevention, intervention and postvention services. An extended community education and outreach program increases the public knowledge on this issue. Phone, text and chat-based crisis services are provided to support those in distress. Support groups and personal visits assist people and families impacted by suicide loss in their grieving and healing process.

REPORTS TO
Deputy Director of Development

ABOUT THE POSITION
The Salesforce Manager is responsible for supporting and maintaining the integrity of the organization’s Salesforce database. They will work closely with Samaritans development, program, and communications staff, helping them learn and integrate Salesforce and associated programs into their work. The role presents a major opportunity for a motivated professional to help build Samaritans’ successful use of Salesforce, Pardot, and Classy, impacting the effectiveness of our staff and services. The ability to connect with the mission, vision and values of Samaritans is vital; familiarity with the issue of suicide prevention is a plus.
 
KEY RESPONSIBILITES

  • Serve as primary administrator for Salesforce, including data cleanup and validation as well as developing policies, procedures, and protocols that maintain the accuracy and build the efficacy of Samaritans’ data
  • Design, manage and deploy Salesforce customizations, including flows, custom roll-ups, and custom fields
  • Build and deploy dashboards and reports and train users to develop their own reports and dashboards
  • Administer and support connected Salesforce applications, including Pardot and Classy
  • Maintain a thorough knowledge of organization’s data architecture; assess and propose changes when needed
  • Serve as the primary Salesforce support contact for development, communication, and program staff
  • Conduct staff training, including on-boarding of new team members to Salesforce
  • Train and consult with program staff on reporting, data management, and effective processes and protocols
  • Ensure that constituent profiles are maintained accurately
  • Assist gift processing from deposit to acknowledgment; conduct queries; generate listings for mailings, meetings and events, when necessary
  • Ensure timely reconciliation of financial records
  • Coordinate updates, training and purchases with database software vendors
  • Manage the data retention strategy
  • Administer Salesforce user accounts and profiles, including setting account creation and deactivation protocols
  • Manage security and accessibility best practices
  • Build and manage Salesforce Community sites, including knowledge articles and user licenses
KEY QUALIFICATIONS
  • Salesforce Certified Administrator or Certified Advanced Administrator preferred
  • 2+ years experience working within Salesforce (Lightning) and Nonprofit Success Pack
  • Experience identifying users’ needs, developing solutions, presenting new protocols
  • Experience developing training materials and presentations and supporting users individually
  • Familiarity with batch uploads and updates to Salesforce
  • Experience working in a nonprofit environment preferred
SPECIAL REQUIRMENT/ PHYSICAL DEMANDS/ WORKING CONDITIONS
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Successful completion of 30-hour volunteer befriending training
  • Ability to work with sensitive and confidential material
  • Creative, resilient, and strategic in approach
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
COMMUNICATION SKILLS
  • Must possess strong communication skills, including ability to effectively train and support staff with a broad range of technical skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization
SALARY AND BENEFITS
  • $66,000 - $72,000
  • Direct deposit payroll
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll
  • Flexible work schedules
Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 full days per week in office, after a period of onboarding for new hires.

HOW TO APPLY
Please send your resume (saved as Lastname_resume) and a brief cover letter* (saved as Lastname_coverletter) addressed to the hiring manager, explaining your interest in the position to jobs-development@samaritanshope.org with “Salesforce Manager” in the subject line. 

*Please include cover letter with resume to be considered for this role.
To learn more about Samaritans, please visit: www.samaritanshope.org
 
Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 

Salesforce Manager
Samaritans, Inc.
  • 41 West Street, Flr. 4 Boston MA 02111
  • (617) 536-2460
  • (617) 247-0207
  • Send Email
  • Visit Website

Additional Postings available from Samaritans, Inc.

Full Time Helpline Operations Coordinator

Full Time Volunteer Recruitment & Onboarding Coordinator

Special Events Manager

Coordinator, Grief Support Services

Full Time Helpline Operations Coordinator

Full Time Volunteer Recruitment & Onboarding Coordinator

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