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Suffolk University - Sargent Hall
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Job Schedule: Part Time Location: Lynn, MA
Work Schedule: Mon-Friday 2pm-8pm with a maximum of 28hrs a week and a minimum of 24 hours part time.
(I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment
(III): This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bankproducts, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.
Responsibilities:
(I & II): Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
(III): Serves as bank’s first line of response for a high volume of inbound customer inquiries with varying degrees of complexity. Must be able to service customers via multiple communication channels such as chat, email, and telephone. This role also includes the following:
(I):
(II & III):
Requirements:
(II & III)
• Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)
Education and Experience:
(I)
Skills/Knowledge:
Working Conditions:
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