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          This virtual event gives small business owners the chance to hear directly from procurement officers about opportunities to work with them.

          05/29/2025

          12:00pm - 1:00pm

          Virtual

          arrow-go
          Read More
        • ...
          City Awake
          Art of Connection: An Evening at the Museum of Fine Arts, Boston

          Join us for an exclusive networking event at the Museum of Fine Arts and enjoy self-guided tours of John Wilson and Van Gogh, showcasing the deep bond of family, friendship, and community.

          06/05/2025

          5:30pm - 8:30pm

          Museum of Fine Arts

          arrow-go
          Read More
        • ...
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          Transportation First | State of the Airport

          The Transportation First Series offers a platform to discuss the challenges faced by our region, with the input of experts and changemakers.

          06/12/2025

          2:45pm - 4:30pm

          Hybrid | Greater Boston Chamber of Commerce

          arrow-go
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          • Call for Nominations
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          This program is in redevelopment. Click this page for DEI resources.

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          Our Women’s Leadership Program enables you to take your leadership to the next level by arming you with the most in-demand leadership toolkit.

          Read More
          Boston’s Future Leaders

          Our Boston’s Future Leaders (BFL) program provides emerging leaders with a socially conscious and civically engaged leadership toolkit, as well as the opportunity to apply their knowledge through experiential assignments.

          Read More
          Authentic Professionalism for Early Career Professionals

          Join us on June 12 for a highly interactive virtual workshop with Strategic Career & Leadership Coach Carole-Ann Penney.

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          arrow-go
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Gaming Agent Pipeline

Posted: 05/25/2025
Government

The Massachusetts Gaming commission seeks to create a pipeline of qualified candidates for potential future opportunities in its Gaming Agent Division assigned to the Encore Boston Harbor Casino.  Under the direction of the Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino. The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.  
Gaming Agents are assigned a set shift which could be any of the following:

  • Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
  • Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
  • Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
  • Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
  • Night Shift Gaming Agent | 8pm-6am | Wednesday-Saturday (Sun., Mon., Tues. off)
  • Night Shift Gaming Agent | 8pm-6am | Saturday-Tuesday (Wed., Thurs., Fri. off)
Duties may include, but are not limited to, the following:  
  • Assist Supervising Gaming Agents with the recommendation and creation of policies and procedures within the IEB’s Gaming Agent unit.  
  • Observe operations and records of the casino property including:  
  • Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws 
  • Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls  
  • Observe the gaming floor for suspicious activity 
  • Review slot machine activity for inconsistencies in functionality 
  • Track and report on all items reviewed:  
  • Report any instances of noncompliance and participate in IEB investigations into these matters.  
  • Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity. 
  • When necessary, provide testimony in hearings or court proceedings.  
  • Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and/or law enforcement to resolve those complaints.  
Our Benefits: 
MA State Retirement Plan (Pension); Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks’ Vacation to start, three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.   
Qualifications:
  • Strong verbal and written communication skills.  
  • Excellent listening skills and the ability to receive instruction from multiple supervisors.  
  • Strong organizational skills.  
  • Proficient with Microsoft Office applications including Word, Excel, and PowerPoint  
 Minimum Experience, Education, and Training:  
  • High school diploma or equivalent and minimum three years working in an office or casino environment; or a bachelor’s degree; or an equivalent of educations and experience.  
Salary is commensurate with experience.  
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.  
The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug screen, and a review of income tax standing with the MA DOR (Dept. of Revenue) and IRS (Internal Revenue Service).  
 It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law. 
 

Gaming Agent Pipeline
Massachusetts Gaming Commission
  • 101 Federal Street, 12th Fl. Boston MA 02110
  • (617) 979-8400
  • Visit Website

Additional Postings available from Massachusetts Gaming Commission

Financial Investigator III, 2-year Assignment

Licensing Division Manager

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