Licensing Division Manager

Posted: 04/20/2025

Government

The Massachusetts Gaming Commission (MGC) seeks to hire a Licensing Division Manager. With direction and oversight from the Licensing Division Chief, this role is responsible for overseeing the day-to-day operations of the Licensing Division. The MGC’s Licensing Division manages the licensing operations for gaming companies, sports wagering companies, employees, vendors, gaming schools, as well as alcohol licensing on behalf of the Commission. The Division works closely with the other Divisions within the Investigations and Enforcement Bureau (including Financial Investigations, Gaming Enforcement, Gaming Agents, and Chief Enforcement Counsel).

Duties and responsibilities include, but are not limited to, the following:

Strategic & Operational Oversight:

Oversee the receipt and review of license application materials relative to licenses issued by MGC for accuracy, completeness, and compliance with applicable statutes and regulations;
Oversee staff communications with applicants and licensees via correspondence, email, or phone regarding submitted materials or to obtain additional information;
Ensure compliance by Division staff with respect to their roles and responsibilities, the open meeting law, public records law, state ethics law, codes of conduct, and administrative procedures; and
Ensure that applications, correspondence and data entry are completed in compliance with processing timelines.

Team Leadership & Management:

Train Division staff on licensing policies and procedures;
Direct daily operations of the Licensing Division teams, including workload management, staff supervision, and performance reviews;
Provide recommendations regarding personnel actions related to Division staff; and
Mentor and develop a diverse team of professionals, promoting a culture of collaboration, continuous learning and career growth.

Additional Responsibilities:

Create, run, and analyze reports; prepare recommendations for the Division Chief based on those metrics for process improvement;
Collaborate with other Divisions and external stakeholders to ensure the proper licensing of each regulated entity;
Assist with the drafting of recommendations and presentations for consideration by the Commission; and
Travel to various sites as required; and
Other duties as assigned.

Skills and Qualifications:

Ability to understand the laws, rules, regulations, policies, procedures, standards, and guidelines governing all MGC activities, including G.L. c. 23K, G.L. c. 23N, and 205 CMR;
Strong communication skills, both verbal and written;
Strong planning, organizing, and coordinating skills;
Detail oriented;
Ability to provide technical assistance, training and instruction;
Critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
Proficient with Microsoft Office applications including Access, Excel, Word, Outlook, PowerPoint, and SharePoint;
Ability to read, analyze, and interpret and create business and financial reports.

Experience, Education, and Training

At least 3 years of supervisory experience
Proven leadership, project management, and team-building skills
Bachelor’s degree preferred
Regulatory experience in the casino gaming industry or other licensing regulatory compliance experience strongly preferred

Our Benefits: Hybrid work environment; MA State Retirement Plan (pension); a 9000 sq. foot on-site fitness center; tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.

The MGC offers a hybrid work environment and requires staff to work at least two days in the Boston Office. Based on business needs, additional in-office days may be required.

First consideration will be given to applications received within 14 days of the job posting date.

Salary is commensurate with experience.

The successful candidate must pass an extensive background check conducted by the Massachusetts State Police. It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

Massachusetts Gaming Commission

Additional Postings available from Massachusetts Gaming Commission

Financial Investigator III, 2-year Assignment

Events

Pacesetters

Doing Business with Columbia Construction

City Awake

Art of Connection: An Evening at the Museum of Fine Arts, Boston

Series

Transportation First | State of the Airport

Learning & Development

Transformational DEI Certificate

Women’s Leadership Program

Boston’s Future Leaders

Authentic Professionalism for Early Career Professionals

Economic Inclusion

Economic Inclusion

City Awake

Economic Inclusion

Pacesetters

Small Business

Small Business

Policy & Impact

GET INVOLVED IN OUR POLICY FOCUS AREAS

Business Climate

Climate & Energy

Health Care

Housing & Development

Talent

Transportation

GBCC’s Networks

OUR NETWORKS

Small Business

City Awake

BIMA

Women’s Network

Massachusetts Apprentice Network

Pacesetters

Membership

About Us

Our Impact

Membership Directory

Not sure if you’re a member?

For our members

Events

Pacesetters

Doing Business with Columbia Construction

City Awake

Art of Connection: An Evening at the Museum of Fine Arts, Boston

Series

Transportation First | State of the Airport

Learning & Development

Transformational DEI Certificate

Women’s Leadership Program

Boston’s Future Leaders

Authentic Professionalism for Early Career Professionals

Economic Inclusion

Economic Inclusion

City Awake

Economic Inclusion

Pacesetters

Small Business

Small Business

Policy & Impact

GET INVOLVED IN OUR POLICY FOCUS AREAS

Business Climate

Climate & Energy

Health Care

Housing & Development

Talent

Transportation

GBCC’s Networks

OUR NETWORKS

Small Business

City Awake

BIMA

Women’s Network

Massachusetts Apprentice Network

Pacesetters

Membership

About Us

Our Impact

Membership Directory