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          Limited Series
          Transportation First | State of the Airport

          The Transportation First Series offers a platform to discuss the challenges faced by our region, with the input of experts and changemakers.

          06/12/2025

          2:45pm - 4:30pm

          Hybrid | Greater Boston Chamber of Commerce

          arrow-go
          Read More
        • ...
          Public Policy
          2025 Government Affairs Forum | Senator Edward J. Markey

          Hear from Senator Edward J. Markey, a consumer champion and leader on energy, environmental protection, and telecommunications policy.

          06/16/2025

          9:45am - 11:00am

          Boston Marriott Long Wharf

          arrow-go
          Read More
        • ...
          Women's Network
          A Fireside Chat with Dr. Melissa Gilliam, Boston University

          This Women's Network event will offer an insightful conversation with Dr. Melissa Gilliam, the 11th President of Boston University and both the first woman and the first Black woman to lead the institution since its founding in 1869.

          06/18/2025

          11:30am - 1:00pm

          Fairmont Copley Plaza

          arrow-go
          Read More
  • Learning & Development
        • Learning & Development

          • Overview
          • Call for Nominations
          • Insights
        • Transformational DEI Certificate

          This program is in redevelopment. Click this page for DEI resources.

          Read More
          Women’s Leadership Program

          Our Women’s Leadership Program enables you to take your leadership to the next level by arming you with the most in-demand leadership toolkit.

          Read More
          Boston’s Future Leaders

          Our Boston’s Future Leaders (BFL) program provides emerging leaders with a socially conscious and civically engaged leadership toolkit, as well as the opportunity to apply their knowledge through experiential assignments.

          Read More
          Authentic Professionalism for Early Career Professionals

          Join us on June 12 for a highly interactive virtual workshop with Strategic Career & Leadership Coach Carole-Ann Penney.

          Read More
  • Economic Inclusion
        • Economic Inclusion

          • Overview
          • Pacesetters
          • Resources
        • ...
          Economic Inclusion
          City Awake

          City Awake empowers young professionals in a variety of ways that encourages these rising leaders to stay invested in the region’s future success.

          arrow-go
          Read More
        • ...
          Economic Inclusion
          Pacesetters

          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

          arrow-go
          Read More
        • ...
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          City Awake empowers young professionals in a variety of ways that encourages these rising leaders to stay invested in the region’s future success.

          Read More
          BIMA

          BIMA (the Boston Interactive Media Association) serves a vibrant community of like-minded professionals from agencies, brands, publishers, and ad-tech companies with business interests in the New England market.

          Read More
          Women’s Network

          For over 30 years, the Chamber’s Women’s Network has connected female professionals of all background and career levels. Today, our Women’s Network is the largest in New England, strengthening the professional networks of women each year.

          Read More
          Massachusetts Apprentice Network

          The Massachusetts Apprentice Network convenes employers, training providers, and talent sources interested in developing and implementing apprenticeship programs in occupations across industries and statewide in fields such as tech, advanced manufacturing, healthcare, financial services, and more.

          Read More
          Pacesetters

          We are developing an ecosystem of corporations and partners with the influence and buying power to transform economic inclusion for minority business enterprises (MBEs).

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Supervising Gaming Agent

Posted: 06/08/2025
Government

The Massachusetts Gaming Commission seeks to hire a Supervising Gaming Agent assigned to the MGC Casino in Springfield, MA.  Under the direction of the Casino Regulatory Manager, this position is responsible for assisting in the coaching, mentoring, training, and job development of Gaming Agent I and Gaming Agent II. This position has first line oversight into the daily activities of Gaming Agents I and Gaming Agents II reviewing reports, inspections, and reviews for completeness.
The shift for this position is Saturday, Sunday, Monday, and Tuesday from 6:00PM to 4:00AM The Days off are Wednesday, Thursday, and Friday
 
 Duties and responsibilities include, but are not limited to, the following:

  • Support the Casino Regulatory Manager (CRM) and Assistant Casino Regulatory Manager (ACRM) at the property with the creation of policies, procedures, and regulations and oversee the monitoring of casino and hotel activities, with an emphasis on revenue and gaming operations.
  • Collaborate with the Casino Regulatory Manager, Assistant Casino Regulatory Manager, and fellow Supervisors to prepare and offer education and training to Gaming Agents I & II
  • Review and assist in resolving disputes from the public, licensees, and other gaming officials.
  • Identify deficiencies in the casino’s internal controls. Provide input into the review of gaming floor and back of house change requests and new gaming layouts ensuring compliance.
  • Maintain a foundational knowledge of casino gaming regulations and rules of the games.
  • Participate in frequent check-ins with the Casino Regulatory Manager and Assistant Casino Regulatory Manager to identify, investigate, and report insight of compliance issues, include suggestions for corrective action, if needed.
  • Assist the Casino Regulatory Manager and Assistant Casino Regulatory Manager in the evaluation process for Gaming Agent I and Gaming Agent II. 
Skills and Qualifications:
  • Demonstrated expertise of gaming equipment, rules of the games, count room operations, casino gaming regulations, and internal controls, casino surveillance and security operations
  • Working knowledge and familiarity with or exposure to criminal and/or regulatory investigative techniques, principles, and procedures
  • Demonstrated leadership and mentoring abilities
  • Ability to work independently with little to no supervision
  • Proficient with Microsoft Office applications, including Outlook, Word, and Excel
 Experience, Education, and Training: 
  • High school diploma or equivalent and a minimum of eight years working in an office or casino environment, with a minimum of four years of experience in a casino or casino regulatory agency; or an equivalent combination of education and experience. 
  • Bachelor’s degree is preferred
 
Our Benefits:  MA State Retirement Plan (pension); tuition remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.
 
First consideration will be given to applications received within 14 days of the job posting date.
 
Salary is commensurate with experience.
 
The successful candidate must pass an extensive background check conducted by the Massachusetts State Police.  It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).
 
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.
 
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.
 
 

Supervising Gaming Agent
Massachusetts Gaming Commission
  • 101 Federal Street, 12th Fl. Boston MA 02110
  • (617) 979-8400
  • Visit Website

Additional Postings available from Massachusetts Gaming Commission

Licensing Division Manager

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